Plays per square foot planning Ticket, card, and prize counter workflows FEC operator support desk

Operator Q&A

Pre-open questions answered before equipment ships

Unis treats service as guided preparation, not only after-sale repair. The team helps operators understand where machines belong, what staff must check, how prize flow affects labor, and which service notes should be documented before opening day.

Pre

Pre-open Support

Cabinet mix review against guest age, dwell time, and expected staffing.
Power, network, and cashless reader assumptions captured before quote release.
Prize counter placement, ticket eater access, and queue routing reviewed with the floor plan.

For new FEC projects, the value is often in the questions. A crane game may be visually strong but wrong beside a narrow party room path. A basketball arcade can pull guests forward but may create crowd noise near a toddler zone. Unis records these tradeoffs so ownership, operations, and purchasing can discuss the same plan.

Post

Post-open Operations

Manager handover notes for daily reset, error logging, and prize restock routines.
Recommended spare parts and technician access details for high-traffic categories.
Six-week review path for shifting cabinet placement after real guest behavior is known.

After opening, the best support is practical and repeatable. Unis helps teams track which games create queues, which cabinets need clearer signage, and which service calls are caused by layout rather than product selection. That keeps the conversation focused on operational evidence instead of scattered anecdotes.

Common questions

What operators usually ask first

Unis compares the transaction path, staff workload, prize wall reporting, guest familiarity, and software costs. The result is a decision note that the operator can revisit after opening.

Cabinet backs, ticket paths, reader wiring, and prize crane service doors should not be blocked by walls, railings, or permanent merchandising. The review flags those locations early.

Yes. Training notes should match the actual equipment family, daily checks, common guest questions, and escalation path rather than a generic amusement checklist.

Layout v1

The first draft places every eye-catching cabinet near the entrance. It looks busy, but it compresses families into one aisle, hides the ticket eater, and makes staff cross the main queue whenever prizes need restocking.

Layout v2

The revised plan separates visual draw, steady earners, and prize conversion. Basketball and air hockey absorb groups, cranes create frontage, and the redemption counter sits where guests naturally finish play.

Talk to an operator advisor

Use the form to share a floor plan, target audience, cabinet count, or replacement challenge. Unis will help identify the next practical planning step.